Refund policy

We want customers to feel confident when purchasing from Cedar Bay Inc. This Refund & Return Policy explains how we handle eligible returns, refunds, damaged or incorrect products, replacements, cancellations, and other related requests for orders placed through our Website.

Scope

This Policy applies to eligible products purchased directly through our official Website and delivered within the United States.

Our products mainly include children’s dolls, doll accessories, doll furniture, playsets, and imaginative play products.

Return Window

Eligible products may be returned within 30 calendar days from the date the order is marked as delivered, unless a different return condition is clearly stated on the applicable product page.

Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.

Return Eligibility

To qualify for a standard return, the product should:

Be unused or used only as reasonably necessary to inspect it
Be clean and in its original condition
Include original packaging where reasonably applicable
Include accessories, parts, manuals, and inserts supplied with the product
Be complete and free from customer-caused damage or unauthorized modification
Be accompanied by valid proof of purchase, such as an order number or confirmation email

Products showing substantial signs of use, stains, odors, alteration, damage, missing components, or other conditions that materially reduce their value may not qualify for a full refund.

Dolls, Playsets, and Accessories

Children’s dolls, doll accessories, furniture, playsets, and related products should be returned complete and in suitable condition.

Products that have been materially used, improperly assembled, modified, damaged after delivery, or returned with missing accessories or components may not qualify for a full refund.

Small differences in color, finish, packaging, pattern placement, or production details may occasionally occur between batches.

Reasonable variations of this nature are generally not considered defects unless the product received is materially different from the product ordered.

Contact Us Before Returning an Item

Please contact us before sending any product back.

Depending on the order, we may use different warehouses, fulfillment partners, or designated return facilities. For this reason, the correct return address may differ from our company address or from the address shown on the original shipment.

Please contact:

Email: hello@cedarbaytoys.com
Phone: +1 (720) 989-8105

When requesting a return, please provide:

Your name
Order number
Product you wish to return
Reason for the return
Photographs or video where relevant

If your return request is approved, we will provide the appropriate return instructions and return address.

Products returned to an unauthorized or incorrect address may be delayed or may not be accepted where permitted by applicable law.

Change-of-Mind Returns

Eligible products may be returned within the applicable return period if you change your mind or decide that the product is not suitable for your needs.

For returns resulting from personal preference, ordering the wrong product or style, or another change-of-mind reason, the customer is responsible for return shipping costs.

The returned product must still satisfy the eligibility and condition requirements described in this Policy.

Original shipping charges are generally non-refundable for change-of-mind returns.

Return Shipping Costs

If a return is required because of an error on our part, such as receiving an incorrect product or a confirmed defective item, we will generally provide a prepaid return label or otherwise cover reasonable return shipping costs.

If the return results from personal preference, change of mind, or incorrect product selection by the customer, return shipping costs are generally the customer’s responsibility.

For customer-arranged returns, we recommend using a shipping service that provides tracking information.

Damaged, Defective, Incomplete, or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, please contact us promptly.

For visible shipping damage or missing components, we recommend contacting us within 7 calendar days of delivery so that we can review the product and available shipping information while it is still current.

Please provide:

Your order number
Clear photographs of the product received
Photographs of the outer shipping package
Photographs of the internal packaging where relevant
Photos or video clearly showing the problem

Please keep the product and its original packaging until your request has been reviewed.

After reviewing the information provided, we may offer an appropriate resolution, which may include:

Replacement
Reshipment
Partial refund
Full refund

The appropriate solution will depend on the specific circumstances of the order.

Products Damaged After Delivery

We are generally unable to provide refunds or replacements for damage occurring after delivery because of:

Misuse
Improper assembly
Accidental damage
Unauthorized modification
Failure to follow product instructions
Normal wear and tear
Use outside the product’s intended purpose

This provision does not affect consumer rights or remedies that cannot legally be excluded.

Personalized and Customized Products

Personalized, customized, or made-to-order products may be subject to different cancellation and return conditions.

These products generally cannot be returned solely because of a change of mind after customization, production, or preparation has begun.

If a customized product arrives materially damaged, defective, incorrect, or substantially different from the order, please contact us so that we can review the issue.

Any applicable special return conditions will be disclosed on the relevant product page where appropriate.

Final Sale Products

Products clearly identified as Final Sale or Non-Returnable are generally not eligible for change-of-mind returns.

However, products that arrive damaged, defective, incorrect, or otherwise qualify for a remedy under applicable law will still be reviewed.

A discounted or promotional product is not automatically considered Final Sale unless it is specifically identified as such.

Return Inspection

After an approved return reaches the designated return location, we will inspect the product before approving the refund.

The inspection may consider:

Overall product condition
Completeness
Included parts and accessories
Original packaging where applicable
Signs of use
Signs of damage
Information supplied with the return request

We will notify you after the returned product has been reviewed.

Refund Process

Approved refunds will normally be issued to the original payment method used for the purchase.

We generally aim to process an approved refund within 7 business days after the returned product has been received, inspected, and approved.

Once we issue the refund, your bank, card provider, or payment processor may require additional time before the funds appear in your account.

Processing times after issuance vary depending on the financial institution or payment provider.

Partial Refunds

Where permitted by applicable law, a partial refund may be issued when an otherwise eligible returned product has materially lost value because of:

Missing accessories or components
Customer-caused damage
Significant signs of use
Unauthorized alteration
Incomplete return contents

Any reduction will be based on the condition of the returned product and the circumstances surrounding the return.

Original Shipping and Additional Charges

Original standard or expedited shipping charges are generally non-refundable when a return results from personal preference or a change of mind.

If the return results from our error or from a confirmed damaged, defective, or incorrect product, applicable shipping charges may also be refunded where appropriate.

Optional services that have already been completed are generally non-refundable unless the underlying order issue resulted from our error or applicable law requires otherwise.

Exchanges

We do not currently offer direct product exchanges.

If you would like a different product, style, or design, you may return the original eligible product according to this Policy and place a separate new order through our Website.

Gift Orders

Refunds relating to gift orders are generally returned to the original payment method used when the order was placed.

Unless another arrangement is specifically available, we generally cannot issue a cash or card refund directly to the gift recipient.

Missing Products or Components

If your package has been delivered but a product or component from your order is missing, please contact us promptly.

Please provide your order number and details regarding the missing item or component.

We may request photographs of the shipping package and its contents to assist with our review.

If we confirm that a product or component was omitted from the shipment, we may provide an appropriate solution such as:

Replacement
Reshipment
Partial refund
Full refund

The appropriate resolution will depend on the circumstances.

Order Cancellations

If you would like to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order enters final processing or shipment.

Once an order has shipped, it generally cannot be canceled and will instead be handled according to the applicable return procedure.

If Cedar Bay Inc cancels an order after payment has already been collected, the applicable amount will be refunded to the original payment method.

Product Care and Safety

Customers should follow all age recommendations, assembly instructions, care guidance, and safety warnings supplied with the product or displayed on the relevant product page.

Children’s products should be checked by an adult before use.

Do not allow a child to use a product that is:

Damaged or broken
Incomplete
Improperly assembled
Missing important components
Containing loose or damaged parts that may create a safety concern

Products containing small components or accessories should only be used by children within the applicable recommended age range and with adult supervision where appropriate.

Shipping and packaging materials should be removed before use and kept away from children where necessary.

Misuse of the Return Process

Where permitted by applicable law, we reserve the right to reject fraudulent or abusive return requests.

Examples may include:

Returning a different product from the one originally purchased
Deliberately damaging a product
Submitting materially false information
Returning counterfeit or substituted products
Repeated misuse of our return process

This provision will not be used to deny legitimate returns, valid product-defect claims, or consumer rights protected by applicable law.

Changes to This Policy

Cedar Bay Inc may update this Refund & Return Policy periodically to reflect changes in our products, fulfillment procedures, business practices, or applicable requirements.

The latest version will be published on our Website.

Changes will apply from their effective date and will not retroactively reduce rights relating to orders already placed where prohibited by applicable law.