Shipping policy

This Shipping Policy describes how Cedar Bay Inc (“we,” “us,” or “our”) processes, prepares, ships, and delivers orders placed through our website.

Shipping Area

We currently ship orders within the United States only.

Orders submitted with a delivery address outside our supported shipping area may not be eligible for fulfillment. If we are unable to ship an order to the address provided, the affected order may be canceled and any applicable payment will be refunded to the original payment method.

Products We Ship

Cedar Bay Inc offers a selection of children’s dolls, doll accessories, playsets, doll furniture, and imaginative play products.

Shipping and packaging methods may vary depending on the product type, dimensions, weight, quantity, and overall packaging requirements of each order.

Order Processing

Most orders are prepared for shipment within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding U.S. public holidays.

Order preparation may include:

Payment verification
Product inspection
Order confirmation
Packing and protective preparation
Shipping label creation

Processing may occasionally take longer during holidays, seasonal periods, promotional events, or times of unusually high order volume.

If a particular product requires a different processing schedule, the relevant information may be shown on the product page or communicated to the customer before shipment.

Shipping Carriers and Delivery

Orders may be shipped through established carriers such as USPS, UPS, FedEx, or other appropriate logistics providers.

The carrier and shipping service used for an order may depend on factors including:

Delivery destination
Package size and weight
Product type
Shipping method selected
Carrier availability

Where available, estimated delivery times may be displayed during checkout.

Please note that estimated delivery times are provided as guidance and are not guaranteed delivery dates.

Actual transit times may be affected by weather conditions, public holidays, carrier delays, high shipping volumes, incorrect delivery information, or other circumstances beyond our reasonable control.

Orders containing several products may occasionally be divided into multiple shipments and arrive separately.

Shipping Delays

We make reasonable efforts to prepare and dispatch orders within the processing period stated on our website or provided during checkout.

If an order cannot be shipped within the expected timeframe, we may contact the customer with updated information and available options.

Depending on the situation, these options may include accepting a revised shipping date or canceling the affected order for an applicable refund.

Shipping Costs

Shipping charges, when applicable, are calculated and displayed during checkout.

The final shipping cost may depend on:

Delivery location
Package dimensions
Package weight
Selected shipping service
Special packaging requirements

Free standard shipping is available on eligible U.S. orders totaling $99.00 or more after applicable discounts and promotional codes have been applied.

Oversized, heavy, specially packaged, or expedited shipments may be subject to additional shipping charges where applicable.

Any applicable shipping fees will be shown before the customer completes checkout.

Packaging

We take reasonable care when preparing products for shipment.

Depending on the products included in an order, packaging may include protective wrapping, cushioning materials, retail packaging, or sturdy shipping cartons intended to help protect products during transportation.

Larger playsets, doll furniture, or multi-piece products may require separate packaging and may occasionally be shipped in more than one package.

Order Tracking

After an order has been shipped, customers will normally receive a shipping confirmation email containing available tracking information.

Tracking information is supplied by the shipping carrier.

Please allow some time for tracking details to become active after a shipping label has been created or the package has been collected by the carrier.

Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please confirm that your delivery address includes all applicable details, such as:

Apartment number
Suite number
Unit number
Floor information
ZIP code

If you notice an error in your shipping address, contact us as soon as possible at hello@cedarbaytoys.com.

We will make reasonable efforts to update the address before shipment; however, changes cannot be guaranteed once an order has entered final processing or has already been handed to the carrier.

Cedar Bay Inc is generally not responsible for delays, returned shipments, or additional shipping costs resulting from incorrect or incomplete delivery information provided by the customer.

If a package is returned because of an address issue and the customer requests reshipment, additional shipping charges may apply.

Damaged Items

If an order arrives materially damaged, please contact us promptly so that we can review the issue.

When contacting us, please provide:

Your order number
Clear photographs of the damaged product
Photographs of the outer shipping package
Photographs of the internal packaging, where relevant
A short description of the damage

Please keep the product and its original packaging until your request has been reviewed.

After reviewing the information provided, we may offer an appropriate solution in accordance with our Refund & Return Policy.

Depending on the circumstances, a resolution may include a replacement, reshipment, partial refund, or full refund.

Lost or Significantly Delayed Packages

If your tracking information indicates that a package may be lost or significantly delayed, please contact us with your order number and tracking details.

We will review the available shipment information and, where appropriate, assist with contacting the shipping carrier.

Any replacement, reshipment, or refund will be determined based on the circumstances and our applicable store policies.

Packages Marked as Delivered

If the carrier marks your package as delivered but you cannot locate it, we recommend first checking:

Around the delivery area
With household members
With nearby neighbors
With building reception or management
Any secure or alternate location used by the carrier

You may also contact the shipping carrier directly for additional delivery information.

If the package still cannot be located, please contact us and we will make reasonable efforts to assist.

Product Safety and Packaging

Some children’s products may contain small accessories, removable components, packaging materials, or multiple pieces.

Customers should carefully review and follow any age recommendations, assembly instructions, product warnings, and adult-supervision guidance provided on the relevant product page or product packaging.

All shipping and packaging materials should be completely removed before a product is given to a child.

Children should not use products that are damaged, broken, incomplete, or contain loose components that may present a safety concern.

Order Changes and Cancellations

If you need to request an order change or cancellation, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests before an order reaches final processing or shipment.

Once an order has shipped, cancellation is generally no longer possible. The order will instead be handled according to our Refund & Return Policy.

Changes to This Shipping Policy

Cedar Bay Inc may update this Shipping Policy from time to time to reflect changes in our shipping procedures, carriers, products, services, or applicable requirements.

The latest version of this Policy will be posted on our website.

Any updates will apply from the effective date of the revised Policy and will not retroactively reduce customer rights relating to orders already placed where prohibited by applicable law.